Returns & Exchanges
Payment
Please be sure to pay as soon as possible for your purchase, or send us a message to let us know when you will be able to pay for it. Failure to do so will result in a cancellation of your order and a re-list the item!
All created custom orders must be paid for within 48 hours, or it may be removed.
If you have any questions about the payment, please contact us first.
We gladly accept cancellations
Request a cancellation within: 2 days of purchase
We don't accept returns or exchanges
But please contact me if you have any problems with your order.
Returns and exchange details
Please feel free to ask as many questions as necessary to be sure of your purchase. We will try our very best to help you for your orders, however, most of our products are made to order, therefore, we do not make unconditional refunds.
If we have incorrectly dispatched an incomplete shipment or made an error in your order, please contact us as soon as possible so that we can take the steps to rectify the situation as swiftly as possible.
If you haven't received your item in the expected shipment time (under the circumstances of you have contacted us before you check out for your special receiving time) and you want to get your money back, you can ship back your order to us. ( Custom orders are Non-refundable ) Please note, we are not liable for return postage costs.
Please note the following:
1) The colours shown are subject to slight variation due to differences in monitor / screen brightness.
2) All our items are handmade to order and as such, finish may vary slightly and fabrics can cause irregular measurements due to shrinkage. As such, please allow 1” leeway in sizes of the finished product.
If you have any concerns, please contact us here.
If we have incorrectly dispatched an incomplete shipment or made an error in your order, please contact us as soon as possible so that we can take the steps to rectify the situation as swiftly as possible.
If you haven't received your item in the expected shipment time (under the circumstances of you have contacted us before you check out for your special receiving time) and you want to get your money back, you can ship back your order to us. ( Custom orders are Non-refundable ) Please note, we are not liable for return postage costs.
Please note the following:
1) The colours shown are subject to slight variation due to differences in monitor / screen brightness.
2) All our items are handmade to order and as such, finish may vary slightly and fabrics can cause irregular measurements due to shrinkage. As such, please allow 1” leeway in sizes of the finished product.
If you have any concerns, please contact us here.
Thank you for shopping at Pattern Homes!
